System FAQ

Below are some questions that may assist you to fill in our forms. If this information isn’t any help or your issue isn’t listed please contact our office so we can assist you
admin@tjproductions.com.au or 0488 123 234

•  How do I log on to your system?
  Log on either via clicking here or by going to the Customer area (the top right) and selecting Client Login.
  You will need your username and password that was emailed to you when we received your booking deposit.
  If you can’t find this please contact us to have it resent – admin@tjproductions.com.au
• I can’t find the forms?
  Once you have logged into the system you will be on the first/Home page. When you scroll down you will see “Your Upcoming Event” under this to the right is a button saying “Plan My Event” click this.
  Scroll down and you will see your Planning Forms (Either Ceremony, Platinum, Gold or Silver – depending on which package you have chosen) as well as our “Planner Checklist (Optional)”
  If you scroll just under this you will see “Timeline” where you can see your “Wedding Timeline”. To edit any of these forms click the “Edit” button to the right of the form you wish to edit.
• I’ve changed my reception details. How do I do this? (This could be location, date, time etc)
  Once you have logged into the system you will be on the first/Home page. When you scroll down you will see “Your Upcoming Event” under this to the right is a button saying “Event Details” click this.
  You are now on the Event Details page.
  Here you can check the details we currently have, what package you chose and who is your assigned DJ. Scroll all the way to the bottom and click “Request Changes”.
  Select what option you would like to change from the menu.
  Enter the new details and click “Submit Request”
  This will send us an email to approve or deny your request.
  * Remember venue changes and Extra time may incur extra charges – we will discuss this with you prior to approving.
  
• I need to make a payment but not sure how much I still owe.
  Once you have logged into the system you will be on the first/Home page. When you scroll down you will see “Your Upcoming Event” under this to the right is a button saying “Event Details” click this. You are now on the Event Details page.
  By scrolling down you will find the details of your wedding, service details then Payments and Finances.
  You will notice on the right your Payment History with your Total Fee highlighted in Blue and the Balance Due highlighted in Yellow.
  *Our account details aren’t visible on the system. The best way to know these is via a previous invoice (emailed to you after each payment) or contact our office. Unfortunately we do not accept credit card payments, EFT/ Bank deposit only. 
• I remember reading something in the Terms and Conditions that I’d like to look at again. How do I find the one I signed?
  Once you have logged into the system you will be on the first/Home page. When you scroll down you will see “Your Upcoming Event” under this to the right is a button saying “Event Details” click this.
  You are now on the Event Details page. By scrolling down you will find the details of your wedding, service details, Payments and Finances and finally Documents.
  Under this you will see E-signed. This is our Terms and Conditions, to see the document click “View” to open (it will open as a new window).